Service and Support ▸ DC Payments™

Service & Support

DC Payments is dedicated to providing you with the best possible service and support. With a large staff and ten service locations across the country, we carry a large parts inventory and have a fleet of repair vehicles located across the country. Our trained employees are on call 24/7 to ensure all of our ATMs run smoothly and efficiently around the clock.

Our service plans
We stock a large inventory of parts and offer a selection of tiered maintenance plans to accommodate your unique needs.

Silver

  • Basic web reporting.
  • Parts warranty
  • 24/7 Technical Call Centre Support

Gold

  • Full web reporting
  • Parts warranty, including shipping cost
  • 24/7 Technical Call Centre Support

VIP

  • Full web reporting – access to a variety of different reports
  • Parts warranty, including shipping cost
  • Extended labour coverage – technicians available 365 days a year
  • Exclusive VIP helpline for faster service
  • DC Payments automatically downloads all relevant journals for trace requests
  • No partial dispense fees if ATM runs out of cash
  • 24/7 Technical Call Centre Support